sample resume for OMBUDSMAN

OMBUDSMAN

Rajan Sharma
956/6, Ghandi  Nagar,
Delhi – 110011
(+91-11) 456 789

SUMMARY OF OPACIFICATIONS

·         Over ten years of progressive, professional human services experience.

·         Proven abilities in training, program development, and analysis of policies.

·         Extensive knowledge of long-term care issues.

·         Developed interpersonal skills, having dealt with a diversity of professionals, clients, and staff members on all levels.

·         Tested communication skills, both oral and written.

PROFESSIONAL EXPERIENCE

WISCONSIN ELDER CARE INC., Waukesha, WI
Long-Term Care Ombudsman Program Director, 1988 to Present

·         Developed local Ombudsman Program in 46 nursing and rest homes in fourteen cities and towns; required close cooperation with administrators and facility staff members.

·         Investigated and resolved problems of long-terms care residents.

·         Recruited, trained, and supervised staff of 30 volunteers; developed on-going training program for Ombudsman staff.

·         Presented workshops and lectures.

·         Refined data collecting and recording system.

·         Actuated and implemented inquiry recording system.

·         Developed comprehensive information/resources packet.

·         Cooperated in team effort to develop and implement several special projects.

·         Established productive and effective relationships with state and local agencies: Executive Office of Elder Affairs, Department of Public Health, Department of Mental Health, Home Care Corporation and Councils on Aging.

Case Manager, 1984 to 1988

·         Assessed physical, environmental and emotional status of applicants; evaluated existing support systems; determined financial eligibility.

·         Advocated for clients; handled crisis intervention.

·         Developed/implemented client service plans.

EDUCATION

UNION COLLEGE, Schenectady, NY
Master of Science in Human Services/Gerontology, 1984

SALVE REGINA-THE NEWPORT COLLEGE, Newport, RI
Bachelor of Science in Health Services, 1982