PRODUCT SUPPORT MANAGER
Rajan Sharma
956/6, Ghandi Nagar,
Delhi – 110011
(+91-11) 456 789
956/6, Ghandi Nagar,
Delhi – 110011
(+91-11) 456 789
TECHNICAL SUMMARY
Evaluated both hardware and software workstation
configurations. Migrated entire organization to Microsoft Windows, Novell
Netware network, and Microsoft SQL Server. Certified Lotus Notes Engineer.
EMPLOYMENT HISTORY
L MULLINS SOFTWARE INC., Raritan, IL
Manager, Product Support (1989-Present) Manage the staff and operation of 40 technical product support specialists.
Ensure superior levels of customer satisfaction with Product Support by hiring and retaining talented staff and providing technical and service skills training along with measurable standards of service performance.
Determine which products and technologies are supported by Product Support Group.
Responsible for acquiring training for product support specialists on new products and technologies.
Contribute to various technical publications such as monthly newsletter, biannual software guide, technical notes, and white papers.
Evaluated and developed in several front-end applications such as Powerbuilder, Forest & Tress and back-end database solutions such as Microsoft SQL Server.
Responsible for creating summary, functional specifications and design specification.
Developed summary project plans, cost-benefit analyses, and business rational for completion of each project.
Monitored project progress. Documented and reported project status to Vice-President of Information Services as well as the user community.
Identified and controlled all project schedule variances with gnatt charts and project management software tools.
Manager, Product Support (1989-Present) Manage the staff and operation of 40 technical product support specialists.
Ensure superior levels of customer satisfaction with Product Support by hiring and retaining talented staff and providing technical and service skills training along with measurable standards of service performance.
Determine which products and technologies are supported by Product Support Group.
Responsible for acquiring training for product support specialists on new products and technologies.
Contribute to various technical publications such as monthly newsletter, biannual software guide, technical notes, and white papers.
Evaluated and developed in several front-end applications such as Powerbuilder, Forest & Tress and back-end database solutions such as Microsoft SQL Server.
Responsible for creating summary, functional specifications and design specification.
Developed summary project plans, cost-benefit analyses, and business rational for completion of each project.
Monitored project progress. Documented and reported project status to Vice-President of Information Services as well as the user community.
Identified and controlled all project schedule variances with gnatt charts and project management software tools.
SOMAND RUSSO COMPONENTS, Sweetwater, IL
Manager End User Computing (1984-1989)
Managed and implemented local area and all associated applications.
Developed, implemented, and maintained standards and guidelines for personal computer hardware (IBM-compatible and Macintosh) and software.
Managed hardware and software acquisition.
Manager End User Computing (1984-1989)
Managed and implemented local area and all associated applications.
Developed, implemented, and maintained standards and guidelines for personal computer hardware (IBM-compatible and Macintosh) and software.
Managed hardware and software acquisition.
EDUCATION
Butler University: Indianapolis, IN
Master of Business Administration, 1984
Concentration in Information Systems
University of Illinois at Chicago
Bachelor of Science in Business Management, 1982
Master of Business Administration, 1984
Concentration in Information Systems
University of Illinois at Chicago
Bachelor of Science in Business Management, 1982
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