sample resume for SERVICE MANAGER

 SERVICE MANAGER

Rajan Sharma
956/6, Ghandi  Nagar,
Delhi – 110011
(+91-11) 456 789

SUMMARY OF QUALIFICATIONS

·         Expertise encompasses all phases of Field Service support and reports including: Labor distribution, contract, billable and warranty service report processing, expense, accounts payable, parts orders, warranties, repairs, maintenance orders and related documentation.

·         Effectively provide administrative support to District Service, Zone Manager and Service Technicians.

·         Extensive customer contact in troubleshooting, and resolving problems pertaining to service disputes or service contract renewals.

EXPERIENCE

SERVICE COORDINATOR

1988-Present

Western Services Group, Oakland, CA

·         Provide administrative support to District Service Manager and 6 Service Technicians servicing approximately 200 hospitals. Train and supervise assisting personnel.

·         Monitor open incidents, report calls and maintain and monitor Field Service Engineers tracking logs.

·         Involved in daily contact with customers to troubleshoot and resolve problems pertaining to billing, unpaid tax balances, excessive charges or short payments, warranties, service contract renewals, and other service-related matters while maintaining good customer relations.

·         Generate and maintain service-related and quotation correspondence. Process contract proposals, agings, contract agencies, and contract terminations. Prepare warranty certificates to assure issuance of commissions to correct salesmen.

·         Maintain Return Authority log encompassing credit, inventory and repair exchange inventory, and issue or monitor credits to service customers.

·         Audit travel and expense reports, process general vouchers, hours for payroll and purchase orders for vendors.

ACCOUNTS RECEIVABLE/CREDIT & COLLECTION AGENT

1979-1986

Sampson and Company, San Francisco, CA

·         Advanced from Accounts Receivable Clerk to progressively responsible positions involving finance, credit/collection, and record keeping for domestic and foreign markets.

·         Responsibilities included: Cash receipts, disbursements, adjustments, closings, preparation of worksheets, computer input, and projection of cash flow.

·         Handled collection for one parent company and three subsidiaries. Decreased outstanding accounts receivable balances substantially and retained excellent customer relations.

·         Directed credit investigations. Successfully resolved all disputes.

EDUCATION

Santa Clara University, Santa Clara, CA
Bachelor of Arts Degree, Human Services, 1978
Minor: Business