sample resume for TECHNICAL SUPPORT SPECIALIST

TECHNICAL SUPPORT SPECIALIST

Rajan Sharma
956/6, Ghandi  Nagar,
Delhi – 110011
(+91-11) 456 789

1 /91-Present	SASQUATCH HEALTH CARE, Fairbanks, AK TECHNICAL SUPPORT SPECIALIST Structure the submission of test files for electronic billers, according to the required specification manual, which imposed significant changes in physicians’ reimbursements. Developed and designed test data formats for telecommunications claim billers, relative to internal technical operations and equipment. Monitored effective working relationships with external credentialing groups, linking users to meet shared objectives. Formulated and edited technical user specification manual. Submitted weekly patient accounting check writing jobs on the Tape Operating System controlled by Job Control Language and operated the Series 1 mainframe for electronic billers.
6/90-1 /91	INTERNAL SUPPORT SPECIALIST Communicated with physician and health providers desiring to submit patient billing claims on the professional line of business, Medicaid, including initiating the activities related to their acceptance and approval of all tape, diskette, and telecommunications billers. Acted as corporate liaison, communicating and monitoring the providers fraud list for active, suspended, or deceased physicians, and reviewed contracts for credentials of providers anticipating the acquisition of technical billing authorization and a physician provider identification code. Updated and maintained all Alaskan Professional input providers and billers authorization file for all Medical reimbursement billing system.
3/88-6/90	DATA CONTROL ANALYST Serviced local and regional billing agents who submitted weekly hardware on tapes and diskettes for printing and cutting a weekly check writing voucher file. Created and maintained a database on the facility line of business for all input files. Distributed hard copies of vouchers for health care services provided by hospital facilities, to aid as balance control documents. Allocated missing data that controlled the mechanisms for billing tape submissions; analytically identified and resolved data processing problems and communicated the solution. Promoted from Statistical Analyst and Keypunch Operator.

EDUCATION

FAIRBANKS COMMUNITY COLLEGE, Fairbanks, AK
ASSOCIATE OF ARTS, Computer Science, May 1993, GPA 3.7

ALASKA INSTITUTE OF COMPUTERS, Fairbanks, AK
DIPLOMA, Computer Programming, May 1990, GPA 3.6

PERSONAL

Willing to relocate.