sample resume for TELECOMMUNICATIONS MANAGER

TELECOMMUNICATIONS MANAGER

Rajan Sharma
956/6, Ghandi  Nagar,
Delhi – 110011
(+91-11) 456 789

OBJECTIVE

Management position requiring strong communications, sales, supervisory and customer relations skills in the field of Financial Services.

EXPERIENCE

THE SHERWOOD CORPORATION, Bremerton, WA
Telecommunications Director
1991-Present
Successfully manage 80 Problem/Resolution Telephone Representatives. Develop and implement customer service procedures. Responsible for year-end positive variance of 35.2 million budget.

Manager, Problem Resolution Center
1989-1991
Effectively developed rotational instruction for inbound telephone managers and supervisors. Areas included Account Analysis. Trading Support, Management Support and Payments.
Manager, Telephone Operations
1988-1989
Planned and scheduled 24-hour operations and ongoing training for 600 telephone representatives at new operations center in Bremerton. Relocated from native Vermont as part of start-up team.
Supervisor, Retail Sales, Woodstock. VT
1987-1988
Promoted to supervisor of 15-30 representatives. Responsible for individual and group performance and productivity.
Telephone Representative
1986-1987
One of the first Sherwood telephone representatives to be fully cross-trained in sales, customer service, and mutual fund trading.

EDUCATION

Heritage College, Toppenish, WA
Bachelor of Science Candidate.
History/Political Science Major
Estimated completion, December, 1996