FIELD ASSURANCE COORDINATOR

Rajan Sharma
956/6, Gandhi Nagar,
Delhi – 110011
(+91-11) 456 789

EMPLOYMENT HISTORY

1991 to Present
BRACH HEALTH CORPORATION, Emory, VA
Field Assurance Coordinator

· Assure compliance of all complaint activity with Division, Corporate, and Regulatory requirements.

· Provide technical support troubleshooting customer problems.

· Coordinate recall actions.

· Participate in relocation efforts of product complaints from Emory, VA to the corporate office in Miami, FL.

· Maintain corporate product complaint database.

· Supervise temporary personnel.

· Interface with hospitals, dealers, and sales representatives in regard to product complaints.

1989 to 1991
T.M. LEARY MEDICAL SUPPLIES, Ferrum, VA
Customer Service/Technical Service Representative

· Provided product, price, and technical information to customers, dealers, and sales staff.

· Expedited and coordinated movement of product through repair and upgrade processes.

· Assisted sales force in developing and maintaining lease and rental programs.

· Initiated $30,000 in customer sales through sales incentive program.

· Developed and maintained infusion pump loaner program.

1988 to 1989
GINSBERG DEFENSE, Birdsnest, VA
Inspector Technician

· Audited processed for the MX missile program.

· Performed visual inspection in classified areas on cable and subassemblies used in electronic warfare.

· Instructed productivity program.

1986 to 1988
KERROUAC ASSOCIATES, Lively, VA
Inspector Technician

· Inspected electro-mechanical and circuit-card assemblies to various military specifications.

Letter writing