sample suitable reply to previous letter
May 20, 2000
To:
XYZ
Address
Sir,
With reference to your letter dt.may 15, 2000, at the outset, we sincerely apologies for the problem caused due to the inefficiency and negligence of our dealer M/S______________
We have already looked into the matter and have issued a strict warning to the aforementioned party. Our service engineer along with the dealer will be visiting your shortly. Inconvenience caused is deeply regretted. You are always welcome to send you suggestions to improve our customer service.
With Warm Regards
Marketing Manager
BPL Inida Ltd.
N.B: Whenever you are replying to an agitated customer, it is advisable to be a bit personal, heence "with warm regards" instead of you sincerely
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