sample resume for HOTEL CONCIERGE

HOTEL CONCIERGE

Rajan Sharma
956/6, Ghandi  Nagar,
Delhi – 110011
(+91-11) 456 789

PROFESSIONAL EXPERIENCE

1990 to present JAMESON HOTEL, Milwaukee, Wl
Concierge, 1992-present

·         Promoted to establish Concierge Department in 350-room luxury hotel.

·         Responsible for setting tone and image of hotel through providing guest services, including tourist information, tour arrangements, and hotel and airline reservations.

·         Procure theater and symphony tickets.

·         Arrange car rentals and limousine hires.

·         Handle and route guest mail and faxes.

·         Make restaurant recommendations and dinner reservations based on comprehensive knowledge and contact with area restaurants and management.

·         Supervise/manage 40-person hotel staff including Concierge Department Assistants, Mail and Information Clerks, Bell Staff, Doormen, Valet Parking and Hotel Garage Staff, and Telephone Operators.

·         Flexible schedule includes weekends and evenings.

·         Extensive knowledge of all areas of hotel operation.

·         Interact with other hotel departments to ensure full guest service.

·         Diplomatically and effectively resolve guest grievances/problems; compose responses and make follow-up phone contact.

·         During hotel’s promotion, handled all guests from check-in to check-out; coordinated 2,500 museum tickets, consulting with guests on preferred times.

·         Assist in hotel promotions and marketing strategies; coordinate all Bridal Package arrangements.

·         Administer emergency life saving procedures as necessary; work well under pressure and in difficult situations.

·         Ability to function in a variety of capacities within the hotel structure.

Bell Captain, 1991-1992

·         Supervised all Bellman and Doormen.

·         Acted in role of Concierge prior to establishment of Concierge Department.

Doorman/Bellman, 1990

·         Greeted guests; fostered positive impression of establishment.

EDUCATION

Sorbonne University, Paris, France: Summer 1985
Marquette University, Milwaukee, Wl: 1984-1986

ADDITIONAL

Working knowledge of French Certified in CPR & First Aid